Monitoring - Quest Engineering has implemented an emergency change and is monitoring the results.
Jan 15, 22:23 UTC
Identified - Quest Engineering has identified the cause of the anomaly and testing a change for emergency release.
Jan 15, 19:18 UTC
Investigating - Quest Engineering is investigating unexpected behavior where some admin roles are being removed from Power365 service accounts for a limited group of projects.
The investigation is ongoing and this page will be updated when more information is available.
Jan 15, 14:14 UTC
Power365 North America Degraded Performance
90 days ago
100.0 % uptime
Today
Power365: Platform ? Degraded Performance
90 days ago
100.0 % uptime
Today
Power365: Desktop Setup Degraded Performance
90 days ago
100.0 % uptime
Today
Power365: Migration for Active Directory Degraded Performance
90 days ago
100.0 % uptime
Today
Power365: Directory Sync Degraded Performance
90 days ago
100.0 % uptime
Today
Power365: Email Rewrite Service Degraded Performance
90 days ago
100.0 % uptime
Today
Power365: Integration ? Degraded Performance
90 days ago
100.0 % uptime
Today
Power365: Migration ? Degraded Performance
90 days ago
100.0 % uptime
Today
Power365: Public API Degraded Performance
90 days ago
100.0 % uptime
Today
Power365 Europe Degraded Performance
90 days ago
100.0 % uptime
Today
Power365 Platform Degraded Performance
90 days ago
100.0 % uptime
Today
Power365: Desktop Setup Degraded Performance
90 days ago
100.0 % uptime
Today
Power365: Migration for Active Directory Degraded Performance
90 days ago
100.0 % uptime
Today
Power365: Directory Sync Degraded Performance
90 days ago
100.0 % uptime
Today
Power365: Email Rewrite Service Degraded Performance
90 days ago
100.0 % uptime
Today
Power365: Integration Degraded Performance
90 days ago
100.0 % uptime
Today
Power365: Migration Degraded Performance
90 days ago
100.0 % uptime
Today
Power365: Public API Degraded Performance
90 days ago
100.0 % uptime
Today
Power365 Australia Operational
90 days ago
100.0 % uptime
Today
Power365: Platform Operational
90 days ago
100.0 % uptime
Today
Power365: Desktop Setup Operational
90 days ago
100.0 % uptime
Today
Power365: Migration for Active Directory Operational
90 days ago
100.0 % uptime
Today
Power365: Directory Sync Operational
90 days ago
100.0 % uptime
Today
Power365: Email Rewrite Service Operational
90 days ago
100.0 % uptime
Today
Power365: Integration Operational
90 days ago
100.0 % uptime
Today
Power365: Migration Operational
90 days ago
100.0 % uptime
Today
Power365: Public API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 16, 2021

No incidents reported today.

Jan 15, 2021

Unresolved incident: Power365 Platform - Admin Role Anomaly.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021
Resolved - Quest teams have mitigated the unexpected behavior and all ERS message traffic has returned to normal performance metrics.
Jan 12, 05:51 UTC
Identified - Following the coordinated maintenance period with Microsoft Engineering, unexpected behavior was observed impacting the flow of mail for Power365 ERS in Europe. This issue is specific to the European instance of Power365 (https://power365-eu.quest.com/) and is not affecting Power365 instances in North America and Australia. Quest teams are engaged with Microsoft to investigate and mitigate the conditions causing this issue.
Jan 12, 01:23 UTC
Jan 11, 2021
Completed - The scheduled maintenance has been completed.
Jan 11, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 21:00 UTC
Scheduled - Maintenance Description:

Microsoft will be implementing a new security feature within Microsoft 365 Exchange Online called, High-risk delivery pools. While the goal is to provide a more secure Microsoft 365 experience, unfortunately this new feature will likely impact Power365 Email Rewrite Services which your company is currently using.

What are we doing about it?

Our team of developers have been working tirelessly with Microsoft support and product teams to design a solution for long-term Email Rewrite Services. Through our efforts both Microsoft and Binary Tree must implement software updates together to fully support the new security requirements.

How will this impact my ERS users?

In order to ensure that mail flow is not misdirected during these deployments, there will be a brief outage of the ERS service. It is important to note that during this outage message delivery may be delayed, but no mail will be lost or rejected. When Microsoft 365 attempts to transfer messages to ERS services during the outage it will store the messages and retry until the service is restored.

When will the implementation occur?

The first of two deployments to your region is scheduled to take place Monday, January 11, 2021 9:00 PM UTC – 9:30 PM UTC. The outage is expected to last no longer than 30 minutes.

What do I need to do?

You do not need to take any action. This message is notification of the upcoming scheduled deployment by Binary Tree and the brief interruption to mail flow during the implementation.

If you have any questions or issues, please contact Binary Tree support.

We apologize for the inconvenience this issue may have caused and look forward to assisting you in the future.
Dec 29, 20:30 UTC
Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

Jan 4, 2021

No incidents reported.

Jan 3, 2021

No incidents reported.

Jan 2, 2021

No incidents reported.